FAQs - Traady Transfer Tech

FAQs

Frequently asked questions

Q: What is the purpose of this app?

This app allows Money transfer and exchange service providers to populate their rates and fees .Receive users quote requests as well as assign money transfer or exchange requests to partners for payout .

Q: How can I register as a service provider?

To register as a service provider, simply navigate to the registration page in the app or web app and fill out the necessary information, such as your contact details, service coverage, and bank account information.

Q: Can I serve multiple countries as a service provider?

Yes, as a service provider, you have the flexibility to serve multiple countries. During the registration process, you can specify the countries you serve, allowing users to find your services easily.

Q: What fees can I charge as a service provider?

As a service provider, you have the option to set your own fees for money transfers. You can enter your desired fees during the registration process or update them later in your account settings.

Q. Can I communicate with users through the app?

Yes, the app provides a chat feature that allows service providers to communicate directly with users. This enables you to address any queries, provide assistance, or offer personalized support.

Q: How can I view the reviews users leave about my services?

In the app , you will have access to a review section where you can view user reviews. This feedback can help you improve your services and build trust with potential users.

Q. How does the money transfer process work?

Users can transfer money directly to your registered bank account. Once a user initiates a transfer, the app securely facilitates the transaction and ensures that the funds are transferred to your designated bank account.

Q. Is my bank account information secure?

Yes, the app employs stringent security measures to protect your bank account information. These measures include encryption, secure data storage, and compliance with industry-standard security protocols.

Q. What if I encounter any technical issues or need support?

If you encounter any technical issues or require support, you can reach out to our dedicated support team through the app or web app. They will be available to assist you and resolve any concerns you may have.

Q. Can users request a quote for large money transfers?

Yes, users have the option to request a quote for large money transfers through the app or web app. This feature allows them to specify the desired amount and the city where the transfer will take place.

Q. How does the quote request process work?

When a user submits a quote request, it is sent to service providers who can view the request and submit their proposed amount for the transfer. Users can then compare the different quotes and select the one that best suits their needs.

Q. Can service providers submit quotes online?

Yes, service providers can conveniently submit their proposed amount for the requested transfer online through the app or web app. This streamlines the process and allows for efficient communication between users and service providers.

Q. Can users pay for the transfer online?

Absolutely! Users have the option to make the payment for the transfer online, ensuring a secure and hassle-free transaction. The app provides a secure payment gateway that allows users to complete the payment conveniently from their mobile devices or web browsers.

Q. How long does it take for service providers to respond to quote requests?

The response time for quote requests may vary depending on the service providers. However, the app encourages prompt responses to ensure timely communication and provide users with a smooth experience.

Q. Are there any fees associated with requesting a quote?

No, there are no fees associated with requesting a quote for large money transfers. Users can freely explore and compare quotes from service providers without incurring any charges.

Q. Can service providers register their branches and partners from other countries?

Yes, service providers have the ability to register their branches and partners from other countries within the app or web app. This allows for seamless coordination and collaboration across multiple locations.

Q. How does the process of assigning payouts to partners work?

Once service providers receive the transferred money in their account, they can assign the payout to their partner in another country. This process can be done within the app or web app, where service providers can specify the amount and select the partner to whom the payout should be assigned.

Q. What benefits does assigning payouts to partners provide?

Assigning payouts to partners allows service providers to streamline their operations and leverage their network of partners in different countries. This enables efficient and localized payout services, benefiting both the service provider and the end users.

Q. Can service providers track the status of assigned payouts?

Yes, service providers can track the status of assigned payouts through the app or web app. They will have visibility into the progress of each assigned payout, ensuring transparency and accountability within the system.

Q. Is there a specific process for verifying the assigned payouts?

The app provides a verification process to ensure the accuracy and security of assigned payouts. Service providers can review and confirm the details of each assigned payout before it is processed.

Q. Are there any fees associated with assigning payouts to partners?

No , there is no fees fees associated with assigning payouts to partners

Q. Why do we request service providers to provide their license and registration documents?

• Verifying license and registration documents helps ensure the legitimacy and credibility of service providers. • It ensures compliance with industry regulations and standards. • Protects users from unqualified or fraudulent service providers. • Enhances the overall quality of services provided. • Mitigates risks associated with unlicensed or unregistered providers.

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