FAQ
Frequently asked questions
Q: What is the purpose of this mobile application?
The purpose of Traady APP is to provide users with a convenient platform to compare exchange rates and fees from various service providers and facilitate money transfers and exchange.
Q: Is Traady Transfer Tech being an actual broker?
No, we are not licensed as money transfer brokers; rather, we function as your friends who genuinely care about you and help you discover the greatest deal for the money you've worked so hard to earn. We accomplish this by partnering with numerous service providers and serving as their rate marketer.
Q: Will using Traady App result in me spending more money?
No, in fact, we save you money because there are no additional fees for your transfer and the rates and fees offered are those that the service provider suggests. What you see , is what you will pay 👍 .
Q: How Traady are getting paid ?
By acting as their marketer, promoting their rates, and giving them information, we earn a commission from our relationship with service providers.
Q. How does the exchange rate comparison feature work?
The exchange rate comparison feature allows users to input their desired currency and amount, and then view and compare the exchange rates and fees offered by different service providers. This helps users make informed decisions and get the best value for their money.
Q: Can I trust the exchange rates displayed on the app?
Yes,The exchange rates displayed on the app are sourced from reputable service providers. However, please note that exchange rates may vary and are subject to market fluctuations. It is always recommended to verify the rates with the chosen service provider at the exact time you require to initiate your transfer.
Q. Can I trust the service provider?
Since we are dealing with only registered and licensed service providers ? If you click on the sign (!) near the name of the service provider you will see their license and registration number as well as in which country they are registered!.
Q. Why Should Traady Be Trusted?
Choose Traady because of our expertise, good reputation, openness, dedication to customer happiness, emphasis on security and privacy, and favourable reviews.
Q. How do I initiate a money transfer?
To initiate a money transfer, click on Money Transfer in the home screen or press the icon shown at the app bottom screen, then select the desired currency and enter the amount you wish to send or the desired amount you require. Then, choose to compare. a list of service providers that offer their exchange rate and follow the instructions provided to complete the transaction.
Q. Can I request a quote from the service providers?
Yes, the app allows you to request a quote from the service providers.This apply only for a large amount of money. Simply provide the necessary details, such as the amount and currency you wish to exchange or transfer, and the service providers will provide you with a quote. Responses can be found on the response Icon on the bottom of the app.
Q. Why do I have to upload my ID ?
The main reasons for uploading your ID document are to verify your identity, comply with regulations, establish trust and safety, and ensure accountability.
Q. Can I rate the service providers?
Yes, you have the option to rate the service providers based on your experience. Your feedback will not only help other users make informed decisions but also assist the service providers in improving their services.
Q. How can I make the payment and complete the transaction?
This depends on your selected payment method, Online or Cash, For online Payment. Following your discovery of the cheapest price and click on the chosen service provider, information on their bank account will be displayed. You can then simply begin a transfer from your bank to the service provider's bank account by following the on-screen instructions. For Cash Payment. Once you have discovered the best price and clicked on the preferred service provider, a list of the service provider's branches will be shown. You may then choose the closest branch to visit and make your payment there.
Q. How will I get notified about my transfer?
The app has a notification feature which will notify you on each stage of your transfer (ie ,when service providers approve your payment .When money has been collected by your recipients)
Q. How can I communicate with the service providers?
The app provides a chat feature that allows you to communicate directly with the service providers. You can ask questions, seek clarification, or provide feedback through the chat functionality.
Q. Can I request a quote from the service providers?
Yes, the app allows you to request a quote from the service providers.This apply only for a large amount of money. Simply provide the necessary details, such as the amount and currency you wish to exchange or transfer, and the service providers will provide you with a quote. Responses can be found on the response Icon on the bottom of the app.
Q. Is my personal information secure?
We take the security and privacy of your personal information seriously. The app utilizes industry-standard encryption protocols to protect your data. However, it is always recommended to exercise caution and avoid sharing sensitive information through the chat feature.
Q. What are the fees associated with money transfers?
The fees associated with money transfers may vary depending on the service provider and the amount being transferred. The app provides transparency by displaying the fees charged by each service provider, allowing you to choose the most cost-effective option.
Q. What happens if there is an issue with my money transfer?
In the event of any issues or discrepancies with your money transfer, we recommend reaching out to the service provider directly through the chat feature. They will be able to assist you and resolve any concerns you may have.
Q. How can I delete my account and data from the app?
Although it's sad for us to hear you will leave us, you still can delete your account by clicking on the Hemberger menu and clicking on delete my account.
Q. How can I contact Traady?
You are most welcome to email us on Info@traady.com
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